talabat kuwait customer service

I politely asked him to stop smoking and he suddenly jumped out of his Bike and started yelling at me. We invest more in marketing to help our restaurants to target thier customers and succeed thier businesses; How Talabat.com works? Needless to say, the food was cold. How much will it cost me to use talabat services? My enquiry is the finding way to complain against operations leaders sitting in office single business tower 501, that they have closed my working id and has not given me anyshift from last 5 days. The second time i contacted them We waited 3 hours on our delivery and not even got an apology from talabat. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 64.00 -7.50 = 56.50 This review was posted by a verified customer. I will be highly thankful to you. Today (again) I ordered from a restaurant and the order never arrived, 5 hours later. I ordered last June 21, 2019 2 Dominos pizza from Talabat.com (not in the app) that cost 99aed. Talabat that had started in Kuwait and was acquired by Rocket Internet’s food group (which was eventually acquired […] Talabat, one of the many Delivery Hero's food delivery companies present in the Middle East & North Africa, is expanding into dark stores (that are also known as virtual or delivery-only stores), it announced on Monday. I have ordered something from Circle Abu dhabi at 19:00 pm. Because your agent Esraa E.A. Yes. Ref.210151. Talabat is part of the leading global online food ordering and delivery marketplace family Delivery Hero. They told me that refund will be processed for 24 hours.but until now I didnt receive any refund. Had to cance order finally for no delivery. The first time i contacted your customer service, they said they tried to contact the restaurant and that they did not pick up. (subject to strict policy i.e. Every minutes count when you're hungry and may eat no matter what is served. I complained with no response. Pizza was cold due to the water dripped on top of the box from the ice bag, used for cream caramel. I have emailed the management through an email sent to the restaurant I ordered from but no answer. Contact customer service on chat after one hour and was asked to wait. One of the Talabat account manager requested to start TGO service, but for the past two months i had lost all my customers as the TGO did bad service, the customers did not received on time and some one did get nothing, payment loss for them and TGO customer service blamed responsibility on restaurent. KUWAIT CITY, Jan 23: Kuwait markets warned against the negative repercussions that may result from the decision of the German food delivery company “Delivery Hero” to merge its operations in the Middle East, and included the operations of “Carriage” food delivery company, and other brands of “Delivery Hero” gradually in Kuwait and the region reports … You can contact us anytime through live chat or call us our hotline number (we operate 24 hours) or send your feedback through the "Feedback" tab. JOA is a restaurant located in Kuwait, serving a selection of Japanese that delivers across Qibla, Sharq and Jahra - Jahra Area. intersted peoples Kindly Contact this Number 99075230. The Talabat managers are however very prompt and professional when the issue is raised to them … EditDelete 153 talking about this. Never have I experienced such appalling stupidity and ignorance - they call this 'customer service' Put your menu on our service and you’ll instantly be connected with local customers. 00973 [protected] Alaa Abdul Aziz. If you cannot fulfill the order why commit, why charge for service. My kids were waiting for the food and I did tell the agent, but i got a shock on the response he gave it back!!! Once you are logged in to the app, go to the "My Orders" section and see if your order is listed. I am expecting an Urgent response from your side. [protected] As a result, I had to contact another agent for help -- Esraa E.A. However, I managed to take some photos and videos of the employee and the bike. Dubai has extended ... Kuwait-based Talabat is … Non-reliable... my first and last time with Talabat It operates in Kuwait, Saudi Arabia, Bahrain, the UAE, Oman, Qatar, Jordan, and Egypt. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side. I have experienced this issue 4 times so far 4 times and no action have been taken. Post Free Resume and Apply Online. Pathetic service from Papa Murphys and Tablabat. Talabat is a horrible middleman, and honestly all restaurant should do away with this leech bogging their businesses (they show a restaurant is busy when it really isn't to force you to pick one that isn't making as many sales). If you entered the wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. ( almost 2 hours after my order has been placed) Mohanad E attended the chat. I should be charged 7.50 for the cheese substitute [protected]. ( Talabat.com , 2016). Poor Customer Service Recently they have this promotion for Talabat Dine. By the time your food arrives (should you be fortunate enough to receive your order in full and not a half eaten moist bag of food), you will have already lost your appetite from having to follow up and deal with incompetent customer service agents. Sales Executive (Kuwait - Olypmia Towers) Job in Talabat. did not help. Why do you pay and hire people who cant even try to help ? I entered my email/password combination wrong and now my account is blocked, what do I do? This also is NOT TRUE. I called and chatted with them asking for a refund. Founded in Kuwait, we are no strangers to the home-grown online food ordering service Talabat.com. Why do you confirm the order. I have sent an email and complained online and on social and I expect my money refunded or a new box ! At this point, I got right back on the phone to Talabat yet again to explain to probably the sixth customer service agent I had spoken to today that my order was delivered late, was not packaged properly, was cold and was being eaten by my driver! Their drivers on the road don't care about their own safety or anyone else's either. Millions of visits to our platforms per month. so why these fellows in charge are destructing the poor restaurants. We’re always here to help you. Kindly note that when I was waiting for Karwa Bus at Karwa Bus stop, Matar Qadeem, today morning around 05:40 am one of your Delivery Staff was smoking near the Bus stop. If your order was late for more than 20 minutes beyond the delivery promise time of the restaurant, you may also cancel your order. In this email, we will also ask you to choose a new password. The Berlin-headquartered group that operates different companies and brands has decided to integrate its operations across all its markets in the Gulf, with Carriage gradually getting absorbed by Talabat and other Delivery Hero brands in the region, the German company confirmed in a statement to MENAbytes. This is an ERROR in your system. A decade later, we became a pioneer in the online food ordering service in the GCC region. i thought ur driver almost died today! As a result, we are DRIVING to the Subway Restaurant to place the order in person. The service is already operating in some of Talabat’s markets (through its dark stores) including Kuwait and the United Arab Emirates. Talabat.com makes it easier for restaurants and customers to conduct business smoothly with each other. I am attaching two photos for identification purposes. After that he sat back on his bike and continued smoking without any regrets. The customer service (live chat) representatives often lack insight, and are often lost when it comes to the next steps after the customer reports the issue. Initial Talabat Middle East complaints should be directed to their team directly. Where can I see my Talabat credit balance and statement? talabat is a leading online food delivery service that operates in Kuwait, Saudi Arabia, UAE, Bahrain, Oman, Qatar, Jordan, Egypt and Iraq. [protected] He started using abusive words like "What the f..k", "Who the hell are you" etc. She didn't even try to help at all with fixing the problem. Basically it's just a pop up message and when you click YES you will automatically subscribe for free trial. I am including screen shots of the chat as proof of the POOR service from Esraa E.A. Since I really want to proceed with my order, i proceed with it via "cash" option, then finally it was confirmed. In short i have 3 same food now!!! Still waiting for a competant person to actually read the information that has been repeatedly provided. All I am asking for is my money back, it might not be much for them but it is MY MONEY. I should not have been surprised when the driver finally did arrive almost 2 hours later and handed me an open, unstapled, damp bag with its contents strewn throughout. Founded in Kuwait in 2004, talabat continues to revolutionise the food delivery ecosystem in the eight markets in which it operates, and has now set its sights on transforming food delivery in Iraq, helping restaurant partners grow through , while at the same time allowing customers to enjoy unparalleled affordability, variety and speed of delivery. Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait. Can I rate or write a review about my recent order? I tried placing an order for a steak and cheese footlong meal. For order inquiries and suggestions, get in touch with us by Live Chat or by email at customercare@talabat.com. We added 50 lines and 50 agents in Kuwait alone.” Talabat now has more than 200 agents across their locations supported by the Avaya solution. They especially forget you exist if you choose the cash option. The repeated mistakes are sometimes blunders that can be excused but the recurring incompetence demonstrated by Talabat Go and the Talabat customer service team as a whole is an issue that needs to be addressed. Farooq Haroon Get up to 20% off on food deliveries in Dubai. Sadly, this is not the case and we have fallen victim to mishap after mishap with this sorry excuse of a company. Manager Country Distribution Center - tMart. Delivery Hero has recently also acquired InstaShop, a Dubai-headquartered grocery delivery marketplace with operations across the region including Egypt. What kind of a joke is this talabat???!! to have a Manager call me so that we can place the order. He read what i said and and just said wait 10 more minutes. All the Talabat Dubai customers can grab this deal. I hope this gets resolved as soon as possible. The order I received was not acceptable, how can I contact you? I immediately left the place as the situation could have escalated if I stayed back. said that if the items are missing, that means that "they don't have it at the moment". I am contacting the Talabat Corporate Offices. You must have an account with Talabat first to buy Talabat credit. I tried once again using the same card for payment, again, i received a decline message. We Need Supervisor For Talabat. With years of service, you would think that a company that has been in operation for as long as Talabat has, would learn from its mistakes and make an effort to improve. KFC receipt said they received the order at 2.20 PM!!! Yes, most of the restaurants on talabat support online payment options for Debit Card/Credit Card. Your associate Reem R was very kind and acknowledged the error in the menu. Seriously I looking forward to delete my 1 year old account and NEVER deal with you anymore. Go to talabat app, log in with your account, then place an order from your favorite restaurant. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The duration of the refund process varies depending on the payment method you used. We will write a custom Research Paper on Talabat Delivery Services and Satisfaction Levels specifically for you Who should I contact? I have tried the live chat but the keep ending the conversation. Order no [protected] I made the order at 1.55 PM and received the COLD FOOD at 3.20!!! Leave a Comment Cancel Reply. I am Ahmed Nawaz and working in talabat as bike rider in Dubai, UAE. And the one time we need help from an agent, we receive HORRIBLE service. It's now 2 hours and i already talked to 2 different agents!!! We simply take your submitted order and send it to the restaurant through a completely automated process, so you don’t have to deal with all the hassle of ordering and we make sure that you receive your order on time, every-time! Order total as per the app 273.16 The best part was when I got a call from a Talabat agent only minutes after filing a complaint with a previous agent, to let me know that my order that I placed over 2 hours ago is now on its way! I was a regular customer of talabat. Your email address will not be published. If Talabat cannot deliver, or even track the order then why do you take the order. These zone in charge is destructing the right business of food delivery systems, good platform of Talabat and even today we faced a case, ( Talabat application shows restaurant as busy which was not busy exactly in). The name "Talabat" gets from the Arabic language and in a real sense signifies "Orders" or "demands". It has been 7 days and now they're saying the money was refunded into my bank account, I contacted my bank and they confirmed that nothing was credited into my account that day or any day from Talabat. The restaurant has since apologised and recognised their mistake for not delivering my food but Talabat CS doesn't seem to care about it much. I need my refund!!! Wow what a service!! I again called back and asked for a manager that again had absolutely no idea what am talking about, and again repeated the same words of let me check and call back, till I was pissed off and said I don't want anything thing from your poor services so he didn't care a bit and let me hang up with angry feedback. Verified customer I placed an order at 1:04am. Being able to showcase the app in Arabic improved ad relevancy to Talabat’s target audience across Bahrain, Jordan, Kuwait, Qatar, Oman, Saudi Arabia, and United Arab Emirates. Talabat is a well-known online food delivery company with many regular customers from the UAE, Kuwait, Oman, and other parts of the Gulf Region. Talabat Middle East Customer Service Contacts. Remaining amount to be refunded 56.50. In case of any inconvenience, you can reach out to Talabat customer service from which you can expect 100% help in your favour. Click on the "Talabat gift Voucher" tab and choose gift voucher amount. This is NOT acceptable. Talabat and Carrefour have joined forces to allow customers to do their grocery shopping on the food delivery app. Kuwait City, Kuwait; 2016: Talabat.com, the leading online food ordering portal in the Middle East, in collaboration with Middle East Telecommunications Company (METCO), the leading ICT Integrator in the MEA, has deployed Contact Center Select solutions from Avaya to deliver an unmatched digital customer experience and support business growth. Then later on there's deliveries with the food food i ordered! Thank you, This company does not give just false promises it doesn't care about the pandemic that we live in their drivers are reckless and they never wear any safety gear.. No masks and no contactless delivery and when the complaint is risen they keep stalling and ignoring u and they all they do is sorry say sorry.. 325.75 - 273.16 = 52.59 There is no warning for the trial period nor email nor message and they will deduct you QAR99 after the trial ends. S Shane Parminter. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Here you can find all online payment methods we provide based on countries: Yes. Otherwise, prying hands may just treat themselves to your bag of food as if it were an invite to an open buffet, I would like to register a formal complaint. I am requesting a call sending emails they never replied Useful Which restaurants can I place orders from using my Talabat credit? You can view the latest restaurant promotions and discount coupon in offers tab. And there were three guys in office when I last time visit them and they harassed me much enough by abusing and dealing with me in threatening and very unprofessional way. There is no sense of responsibility from the support, only one word" patience", have patience, thank you for ur patience, have some more patience. [protected] (cancelled but still i didnt received my refund), My order was never received, when I requested a full refund, the customer service kept telling me they were going to resolve the issue as soon as possible. KD 0 - 0. Customers pay a low delivery fee for orders delivered with Talabat. KD 0 - 0. monthly. talabat complain number [protected] Delivery Hero is making some big changes in the GCC. Payment was deducted from my account, I have proof from the bank that amount was deducted from my account. Their best selling dishes are Build Your Own Poke Bowls, Spicy Salmon, Salmon Avocado Roll and Miso Edamame, although they have a variety of dishes and meals to choose from, like Build Your Own Bowl, Sushi Rolls, Sushi Rolls and Appetizers. Please help me regards my issue. Yes, you can cancel your order within 5 minutes of placing your order. Sr. Talabat credit is a service that allows users to place orders with ease without having to refer to the Talabat debit cards payment gateway every time users wish to pay through Debit Card. For debit and credit cards orders please read our debit / credit cards Terms and Conditions. Talabat.com — customer service. I was not happy with my order? Following my horrible experience, I ask that you please do not accept any food delivered by Talabat Go unless it is properly packaged and sealed. I handed the disheveled bag back to the driver and thanked him for coming out. +971 800 117 117 (United Arab Emirates) +973 17 133 000 (Bahrain) +962 65 009 500 (Jordan) +965 180 0200 (Kuwait) +968 80 072 345 (Oman) +974 40 417 701 (Qatar) +966 920 001 649 (Saudi Arabia) P.O Box 500509. It took Talabat 25 minutes to place my order. Required fields are marked * Type here.. Name* Email* Trending. Use this comments board to leave complaints and reviews about Talabat Middle East. You can buy amount of 5, 10, 20, 50, 100, 200 KD / BD gift vouchers through Talabat. And I'm customer with you for a long time & you can check. So scammy, and absolutely not worth it. File a complaint. I had to retype everything to reexplain the problem. Online food-ordering platform Talabat has expanded its Daily by Talabat service to deliver groceries 24×7 across ... customers. If your order is listed, then check the order status as “Successful”. Now account manager claims that it was the problem of rating but we checked review pack, they deliberately removed some of the rating from it. My order arrived tonight almost 2 hours after placing it through the Talabat platform. We were among good restaurant running in RAK, UAE and did good business through Talabat, i mean normal Talabat. talabat is the one huge food court for many restaurants, so you don’t need to go through the hassle of finding restaurants’ numbers, waiting on hold, or getting a busy signal while dialing a restaurant number, or getting the wrong order due to miscommunication over the phone! Then I called and asked for a manager, till a manager called moustafa called me and said let me check and call you back then he disappeared and never called back Discount applies to selected restaurants: Al Bait Al Sanaaanee, Zam Zam Mandi, Madhbi Restaurant, etc. KD 0 - 0. monthly. You can simply login and go to ‘My Account’ page and click on the Talabat credit tab. I have ordered from Talabat through 3 lines pasta vegetable & I have waited for long time and after that, the was spelt all in the bag & my daughter is very hungry and I have called Talabat and I have spoken to the manager Rizwan or Ramzan & he said I will call you back in few minutes and 1 hour and he didn't call!!! Currently only restaurants that have debit card facility can be used to place orders using Talabat credit. The restaurant should be held liable when an error is committed on their part. BOYCOTT THEM. Yes. Salary Based On interview. And case was closed and no one even cared We seamlessly connect customers with their favorite restaurants. No order was placed. I have literally eaten soaked pizza as I didnt want to wait for another couple of hours to make a complain and arrange another delivery. I ordered cupcakes this afternoon and what arrived was smashed cream in a box !!! Talabat was founded by Abdulaziz Al Loughani and Khaled Al Otaibi in Kuwait, 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Talabat Middle East Customer Service. Orders: Pathetic service and pathetic app. It simply saves you time and makes ordering easier and faster. Talabat Code is not required to activate discount. However, as soon as that order is out the door and in the hands of a Talabat Go driver, the responsibility of getting that order delivered on time and in a presentable/edible state rests with the driver. Talabat.com Reviews & Complaints Reported By: Mohamed Selim Contact information: Talabat.com The worst customer service i had ever dealt with, i made order #83308641 and after 40 mins i received a message of cancellation from your side, however the estimated time to receive the order is 35 mins, i contact your customer service rep (Mohamed) … I asked Esraa E.A. talabat is a leading online food delivery service that operates in Kuwait, Saudi Arabia, UAE, Bahrain, Oman, Qatar, Jordan, Egypt and Iraq. Share Report Copy. If I placed an order, how long does it take to receive the order? Talabat Middle East Customer Service. Need to know about your action on how are you training your staff on food handling? I find that extremely rude and useless. And my child is hungry from long time, It's really a very bad service!!! It depends on the restaurant's estimated delivery time. +[protected], My order no [protected] was accepted on Friday, 12th of July 2019 and arrived timely though the delivery time was 45 mins. If you have any issues with your order, you can notify us by calling our call center number or send us your complaint to customercare@talabat.com and your complaint will be handled by our customer service team. Talabat gift voucher is a service that enables users to buy gift voucher with predefined amounts from Talabat and send this voucher to a friend to use on placing orders through Talabat. But, those condiments are missing from the choices. Same is my experience. Besides, by using talabat, you can view menus with pictures of all your favorite restaurants on our easy-to-use website and app. ALSO, THE DRIVER'S phone was wrong. How long does the online payment refund process take? All rights reserved. Contact us if you need to add, remove or change items from your order. The system will automatically email you a verification link where you need to unblock your account. You will be able to choose the amount of credit you want to purchase and purchase this credit through our secure Debit Card payment gateway. For 3 consecutive days I submit orders on talabat app and waited for more than 2 hrs to be delivered.. Called the chat agents they do absolutely nothing and end the chat by saying I ll apply a compliant for the complains team to calls you then nothing at all and no one calls back Talabat Credit cannot be used past the expiry date, which can be viewed in the Talabat Credit statement. Best Regards: Ahmed Nawaz, We like to refer to our Thursday nights as "Talabat Night". but there was no order confirmation afterwards. Do you have Debit Card/Credit Card services? I wanted to add mayonnaise and chipotle sauce to the sub. You can rate and write a review about your previous order. After an hour, i received a msg that my card deducted the first two orders i did (which its clear the app says decline a while ago). I still have NOT received a phone call to help with our order. Today the largest food ordering and delivery platform in the Middle East, Talabat operates in seven countries: Kuwait, Saudi Arabia, United Arab Emirates, Bahrain, Oman, Qatar and Jordan. At 3.00, there application claimed that the order was delivered.. it was not!!! I have not had a good experience with Talabat, they do not know the areas they deliver to, they take entirely too long, and at times they forget you even exist! © 2004-2021 ComplaintsBoard.com. Had to cancel the order finally. Contact Info. 7 weeks, a minimum of 40 emails, 10 phone calls and 10 chats and still refusing to refund MY MONEY. Full Time Customer Service / Guest Services. You can top-up your credit at any time. I waited for an hour as the specified time was at 60 min max. Each restaurant will display its order delivery time in the restaurant's "Info" section. Talabat Support Hot Line Number: +971 800 117 117 (8 AM to 12 AM) Talabat cannot track the order or the restaurant. on my 3 rd call they surprised me by saying that they cancelled my order because of unavailability of there delivery boys. However, the time may vary depending on the road traffic congestion. I have ordered this meal MANY times. I called the restaurant and told them to just deliver my dinner with their own driver and I'll pay their fee. The benefits of our online restaurant delivery network include : Variety in cuisine options User friendly and very easy to use Efficient, intuitive and simple online ordering Elimination of phone order misunderstandings arising from communication barriers Saving of time for […] And guess what they didn't call me and they sent to me apology email , I ordered 1 ala cart from one of the restaurant using my card as payment, but the time I click the checkout, the system says it is decline. You can find contact details for Talabat Middle East above. Esraa E.A. The worst part, however, was spotting the delivery man slip his hand into the already open bag of food and help himself to some of my fries as he made his way down the corridor to my door. What does Talabat do? I have to wait 30 mins after our conversation for your team to call me! They cannot read comprehend or make a simple calculation ... • Customer Service Skills • Negotiation Skills • Problem Solving Skills • Market Research Skills • Planning and Organizing Skills. Talabat.com is the GCC’s biggest online food ordering service. I forgot to add an item to my order, what do I do? He was completely unhelpful. I followed up continuously with several different customer service representatives and was fed excuse after excuse as to why the order was late from "there's a lot of traffic" to "the driver is lost" to "the driver is just outside!". A part of the Delivery Hero Group (“Delivery Hero”), the leading global online food ordering and delivery marketplace with number one market positions in terms of restaurants, active users and orders. I chatted with two of your associates for help. The Talabat credit balance is shown in "Talabat Credit" tab under navigation bar. for late orders, missing items, wrong item, and delay in delivery.). 3 hershey's items were not available 64.00 What are the gift voucher amounts available. They don’t even have any customer service standards but a bunch of careless employees. He didnt eveb try to help in any way. Share. If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly. In case you need more video or photos I am ready to forward it to you. Unfortunately, the link to the Steak and Cheese Footlong Meal STILL did not include the option for mayonnaise and chipotle sauce. We order from Talabat almost EVERY DAY! In the app, you can simply go to the "My Orders" section and choose an order from your previous orders, and re-order it. And their is no authentic reason for closing my shifts. Ordered Pizza at 8:55 pm on Talabat, app showed delivery time 39 mins, when ordered. The Challenge Talabat, owned by Delivery Hero, is the premier internet restaurant delivery service based in Kuwait.Talabat reached out to Liftoff with a mobile user acquisition challenge. and when I called them eah time they said that it will be delivered in 5 minutes. We offer our services through desktops and mobile apps for iPhone, Android, iPad and windows. Discuss the issues you have had with Talabat Middle East and work with their customer service team to find a resolution. Talabat operates across 6 Middle-Eastern countries, however their initial UA campaign was targeted at hungry Saudi Arabian customers on iOS. Live tracking Customers can enjoy live tracking of their orders to their doorsteps, giving them an even better experience. Talabat Mart will be powered by dark stores. Talabat customer service agents are quick to throw out lines like "I am so sorry" or "I understand", but they are just useless words that carry little substance if nothing is done to rectify these errors that occur almost every single time I order food through their platform. contacted back again after one and half hour and same thing please wait for delivery. Last time for me Talabat debited my card 325.75 Here at bazaar , we consider Talabat’s success story as one of our favorite of all time, because the concept has truly shifted the way customers across the region interact with restaurants in an entirely revolutionary, hassle-free format. However, please note that if the restaurant already dispatched your order then any additional items may be accounted as a new order. Talabat was founded in 2004 by a group of young entrepreneurs who took advantage of the online food ordering opportunity that existed in the Kuwait market.

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